Retail Strategies & Supplier Insights

By early December, most suppliers are looking at the same thing: big, beautiful holiday sales numbers… and a deduction report that feels like a crime scene. Retailers are forecasting more than $1 trillion in U.S. holiday sales this year, with November and December accounting for around 19% of annual retail sales. That’s the good news.

By early December, most suppliers are looking at the same thing: big, beautiful holiday sales numbers… and a deduction report that feels like a crime scene. Retailers are forecasting more than $1 trillion in U.S. holiday sales this year, with November and December accounting for around 19% of annual retail sales. That’s the good news.

Nearly 203 million consumers shopped during the five-day Thanksgiving–Cyber Monday weekend—a record. More orders, more shipments, more exceptions. And that means more chargebacks. If November and December are when sales spike, January is when the chargebacks show up in your inbox. The trick is not just to pay them and move on, but to treat them like a free consulting report from your retailers.

Cyber Monday has become the Super Bowl of online retail. In 2024, U.S. shoppers spent $13.3 billion online on Cyber Monday, up 7.3% year over year—the biggest single online shopping day ever recorded. During the peak hours of 8:00–10:00 p.m. Eastern, consumers were spending about $15.8 million per minute.

Let’s talk about a problem that’s draining suppliers dry— retail deductions. You send a shipment, triple-check the paperwork, and think you’re in the clear. Then, weeks later, a chargeback pops up on your invoice. The retailer claims they were shorted, the labels were wrong, or there was some obscure compliance issue. At first, you shrug it off. Cost of doing business, right? But then it happens again. And again. Suddenly, thousands of dollars are disappearing from your botto

“Retail deductions” are amounts a retailer withholds from your invoice—usually for shortages, compliance issues, pricing discrepancies, freight/OTIF misses, or after-the-fact (post-audit) claims.

Think triage and workflow. The goal is to recover fast while preventing the next hit.

Here’s the curveball: post-audit deductions can arrive months—even two years—after the sale. If your documentation is messy, those “closed” periods reopen with painful surprises.

You don’t have to choose between a food broker  and a deduction recovery  team. The compounding effect comes from both: brokers prevent...

Retail deductions aren’t a one-time clean-up—they’re a tax on sloppy hand-offs. A strong food broker earns their keep long before the first PO by preventing the errors that become chargebacks: mis-keyed price files, barcode hiccups, promo mismatches, late/short deliveries, and compliance misses.

“Retail deductions” are amounts a retailer withholds from your invoice—usually for shortages, compliance issues, pricing discrepancies,...

Let’s be real: retail deduction software is essential. But software surfaces claims; experts recover dollars. Winners use both.

Food brokers aren’t just matchmakers between brands and buyers. The best ones are also your compliance bodyguards.

Just when you think you’ve nailed a retailer’s compliance playbook, the rules change. Maybe the OTIF (On Time, In Full) window gets...

Late trucks. Wrong pallet configs. Missing paperwork. Each slip turns into a deduction. And the math adds up fast. A $300 error on a truckload? Multiply that by 200 loads a year, and you’ve lost $60K before you know it.

Retailers are relentless about deadlines—especially when it comes to deduction disputes. Many give you just 90 days from the deduction date to submit your case. Miss that window, and the money is gone forever.

Recovering retail deductions can be complex, but most brands lose money due to avoidable mistakes. Here are the five most common missteps:

If your CPG brand sells to major retailers like Walmart, Kroger, or Target, you’ve likely experienced the frustration of deductions ...

If you’re a CPG supplier working with UNFI, you know the drill: you send the shipment, you send the invoice, and you wait for payment. But somewhere between “invoiced” and “paid,” things get messy.

Target is raising the bar for suppliers, and your invoices could take a hit if you’re not ready. In 2025, the retailer updated its...