Retail Strategies & Supplier Insights

Returns aren’t just a retailer's problem anymore. They’re a supplier profit problem. And January is when you feel it.

You’re trying to close Q4. Retailers are resetting priorities. Customers are returning gifts, disputing charges, and testing policies. And suddenly your finance team is staring at a number that feels… unfair.

Google announced the Universal Commerce Protocol (UCP) —an open standard designed to enable AI “agents” to communicate with retailers and commerce platforms throughout the purchase journey. And it didn’t show up alone. Google highlighted partnerships with  Walmart, Shopify, and Target  (among others), with the goal of letting customers complete purchases in  Google Search and Gemini  without hopping between apps and retailer sites. If you supply retail, here’s the simple take

Trade spend is supposed to buy growth. In Q1, it often buys you something else: confusion, short pays, and weeks of “Can you resend the backup?” If you’ve ever looked at a deduction and thought, “We already funded that promotion… why are we paying again?”—welcome to the club. Why this matters more than ever in 2026 Retail is entering 2026 with shoppers still seeking value. Retailers are leaning into deals, private label, and “dupes,” and they’re getting more aggressive about

Retailers didn’t just “add artificial intelligence (AI)” in 2025. They wired it into the parts of the business that decide what gets ordered, where it gets shipped, and how fast a supplier gets paid. That’s why AI feels different now. It’s not a feature. It’s the operating system. And here’s the part suppliers need to internalize: when retailers automate decisions, they also automate penalties . What used to be a one-off issue resolved by a helpful merchant or replenishment m

Discover how the blocked Kroger merger impacts the grocery landscape, with Walmart emerging as a key player. Explore the Kroger merger dynamics.

You can have a strong sales year and still feel broke. That usually means one thing: money is leaking out after the sale—through deductions, chargebacks, and short pays.

If 2026 had a supply chain slogan, it would be: “Nice single-source you’ve got there. Hope nothing happens.” Most suppliers don’t dual-source because it’s fun. They do it because retail punishments for inconsistency are real: out-of-stocks, missed promotions, and sometimes lost shelf space.

Happy New Year from all of us at Woodridge Retail Group.

As we wrap up the year, we want to sincerely thank our clients, business partners, and team members for your trust, collaboration, and hard work. We’re grateful for the relationships we’ve built and the progress we’ve made together—especially in a year that demanded resilience, adaptability, and focus. Wishing you and your families a joyful Christmas and a healthy, prosperous New Year.

2026 looks like a year of modest top-line growth, more challenging profit math, and more “systems-driven” retail. Translation: retailers will still want growth, but they’ll increasingly demand it through automation, tighter compliance, and pay-to-play visibility.

If you’re a retail supplier, 2025 probably felt like you were fighting margin with both hands tied behind your back. Not because demand disappeared. Not because your product suddenly got worse.

By early December, most suppliers are looking at the same thing: big, beautiful holiday sales numbers… and a deduction report that feels like a crime scene. Retailers are forecasting more than $1 trillion in U.S. holiday sales this year, with November and December accounting for around 19% of annual retail sales. That’s the good news.

By early December, most suppliers are looking at the same thing: big, beautiful holiday sales numbers… and a deduction report that feels like a crime scene. Retailers are forecasting more than $1 trillion in U.S. holiday sales this year, with November and December accounting for around 19% of annual retail sales. That’s the good news.

Nearly 203 million consumers shopped during the five-day Thanksgiving–Cyber Monday weekend—a record. More orders, more shipments, more exceptions. And that means more chargebacks. If November and December are when sales spike, January is when the chargebacks show up in your inbox. The trick is not just to pay them and move on, but to treat them like a free consulting report from your retailers.

The National Retail Federation (NRF) expects 2025 holiday retail sales in November and December to cross the $1 trillion mark for the first time, up about 3.7%–4.2% over last year. And 2024 already set a record, with core holiday sales hitting roughly $994.1 billion, up 4% year over year.  That’s great for headlines. But here’s the question that matters for you as a supplier: Did holiday retail sales actually lift your margin?

Year-end close can feel like a necessary evil. Accruals. Reclasses. Deductions. Spreadsheets everywhere. But here’s the opportunity: the same work you are doing to close the books can help you open the story you tell buyers in 2026.

This year, we’re especially grateful for the suppliers, retailers, and partners who let us walk alongside them in the wild, wonderful world of retail. We know it hasn’t been an easy year—tight margins, shifting shopper behavior, nonstop change—but we’ve watched you keep showing up, solving problems, and taking care of your teams and your customers.

The confetti falls on New Year’s. Then January hits… and your deduction report looks like a horror movie. That’s not a coincidence. Holiday returns and “excessive defectives” programs are increasingly where retailers manage their risk—and where suppliers quietly lose a lot of money.

Cyber Monday has become the Super Bowl of online retail. In 2024, U.S. shoppers spent $13.3 billion online on Cyber Monday, up 7.3% year over year—the biggest single online shopping day ever recorded. During the peak hours of 8:00–10:00 p.m. Eastern, consumers were spending about $15.8 million per minute.