top of page

What Are Chargebacks?

chargeback protection, chargeback prevention, CPG broker, CPG brokers, chargeback management, chargebacks management, chargeback prevention companies, chargeback protection companies, chargeback solution, chargeback solutions, chargeback management service, chargeback management services, chargeback prevention services, chargeback prevention service, chargeback mitigation, chargeback mitigation solution, chargeback management company, chargeback services, chargeback protection service, chargeback protection services, chargeback recovery services, chargeback help, chargeback expert, chargeback experts, chargeback handling, chargeback manager, chargeback recovery specialist, chargeback dispute management, fight chargebacks, deduction management, deductions management, audit recovery, audit recovery firm, audit recovery companies, post audit recovery, profit recovery services, chargeback management solution, chargeback management solutions, retail recovery services, vendor recovery,

Alright, let’s examine the world of retail chargebacks—a topic that can seem confusing but is critical for any supplier working with major retailers. Let’s break it down.

So, What is a Retail Chargeback?
A chargeback is a penalty a retailer issues when they believe something went wrong with your order. Consider it a fine for not following the rules in the retailer’s playbook. Retailers have tight, detailed requirements for suppliers to make sure everything runs like clockwork. And if your product shows up with even a small issue, they may impose a chargeback to cover what they see as the cost of that disruption.
 
For example, you supply organic snacks to a large grocery chain. They specify that your boxes should be stacked on pallets a certain way to fit their warehouse racks perfectly. But one time, your shipment arrives stacked differently, slowing down their receiving process. Bam—a chargeback appears on your next payment statement, claiming a fee for “non-compliant stacking.” In their eyes, the inconsistency cost them time and efficiency.
 
Chargebacks can occur for all sorts of reasons—late deliveries, labeling errors, packaging issues, or even inaccurate quantities. Retailers don’t see this as a punishment; they see it as a way to offset the cost of the disruption and encourage consistency.
 
How to Handle a Chargeback: Dispute It When It’s Not Fair
So, you’ve been hit with a chargeback. What next? Sometimes, a chargeback is legitimate, and maybe there was an error on your end. But often, it’s a different story, and it’s worth investigating to make sure you’re not being charged unfairly.

Here’s where disputing comes in. Disputing a chargeback means formally challenging the retailer's claim with evidence that the penalty wasn’t justified. Think of it as presenting your case to get back the money that’s yours. 

Take another real-world example. One supplier I worked with received a chargeback for "late delivery" even though they had the shipping confirmations showing the product arrived on time. In that case, we gathered the evidence, sent it to the retailer, and successfully disputed the chargeback. Their account was credited, and they kept those hard-earned dollars.

Steps to Dispute a Chargeback:

  1. Review the Chargeback Reason Code – Most retailers have codes or descriptions explaining the issue. Knowing what triggered the chargeback is the first step.

  2. Gather Evidence – This could be anything from shipping confirmations, photos of labeled boxes, or inventory logs. The more proof you have, the stronger your case.

  3. File the Dispute Promptly – Retailers often have a set dispute window, so act quickly.

  4. Keep Detailed Records – Make sure your records and communications with the retailer are organized and accessible. A solid paper trail is invaluable.

 
Don’t Go It Alone: How Woodridge Retail Group Can Help
Navigating chargebacks and disputes takes time and know-how, and that’s where we come in. Woodridge Retail Group’s Deduction Recovery Solutions, powered by HRG, are designed to help suppliers like you reclaim unauthorized chargebacks and deductions. We dig into the details, uncover errors, and handle disputes, so you can focus on growing your business instead of stressing over deductions.

Ready to get back what’s yours? Contact Woodridge Retail Group today, and let us help you protect your bottom line.

Walmart recovery, food broker, food brokers, CPG broker, CPG brokers, retail broker, chargeback protection, product photography services, product photography service, product photographers, foods brokers, brokers food, merchandising specialists, chargeback management, chargebacks management, professional product photography, retail consulting company, ecommerce photoshoot, commercial product photography, food broker companies, food brokerage company, food brokerage companies, food brokerage firms, audit recovery, supermarket merchandising, super market merchandising, professional jewelry photography, professional photography jewelry, styled food photography, merchandising services, merchandiser grocery store, merchandising partners, deduction management, deductions management, grocery brokers, product broker, grocery broker, natural food brokers, manufacturers brokers, convenience store broker, revenue recovery solutions, earring product photography, chargeback management service,

I Want to Learn More!

Thanks for submitting!

  • chargeback prevention, CPG broker, CPG brokers, chargeback management, chargebacks management,
  • chargeback management service, chargeback management services, chargeback prevention services,
bottom of page